Dear Red Dot Traveller,

Customers who have booked flights with us are urged to check immediately the flight times, airline and airport on your ticket. Late schedule changes do happen and, on rare occasions, can be overlooked. We advise that you arrive at the check-in desk no less than two-and-a-half hours before departure.
 
You should have received the following information:
(a) Travel Invoice -- and a full confirmed itinerary when more details are necessary.
(b) Sri Lanka advice.
(c) Booking conditions, which we advise you to keep and read carefully.
(d) Frequently Asked Questions.

 Please note that Red Dot does not normally provide hotel vouchers directly to customers. They are sent directly to the hotels concerned. Accommodation has been booked as stated on your itinerary.

Airport transfers:
If you have arranged airport transfers, you will be met at the airport by a Red Dot driver, directly outside the arrivals hall. A name and mobile phone contact number for the driver will normally be provided at least three days before your arrival. Contact your consultant if you do not receive this. If you have booked flights independently, please ensure that you have provided full details of your flight arrival, including airline, flight number, arrival time and booking reference number.

Contact numbers before your departure:
(i) Email the consultant on your Confirmation Invoice. We operate as an Internet company, directly to our sales staff, who are based in Colombo. This is normally the most efficient way to contact us.
(ii) Red Dot Holiday Hotline to Colombo sales team: 0870 231 7892 (10p a minute from UK landline, costs vary from mobiles or from outside UK). Monday to Saturday, 9am-8pm Sri Lanka time.
(ii) Low-cost Internet line (UK only): 0113 815 0864. Monday to Friday, 9am-6pm Sri Lanka time.
(iii) IDD calls: (Normal international call rates - ask for ringback): +94 114 444 622 
(ii) Red Dot UK office on (+44) 01937 842846 or (+44) 07876 773174
(Note: The UK office deals with administrative issues and does NOT provide a holiday advice service, or deal with itinerary issues).

Contact numbers during your holiday in Sri Lanka:
For problems during your holiday in Sri Lanka, ring Red Dot’s ground-agent team on 0112-432178 or the following: Operations leader: Hiran (m 0773 070342). Senior rep: Dilhari (m 0773 070343) or Kosala (m 0713 571844). Emergency only: Director, tours: Lucky Fernando, (m 0722-235947).
Only if this proves unsatisfactory, ring the Holiday Hotline on 0114 444 621/2  (normal office hours only) or email your consultant.

Contact numbers during your holiday in India:
Red Dot ground agents: Tour Masters (India) Private Limited  ;  Tel : (Office) : 91-11-25847470, 25840692,   24 hours : 91-9312223142  Fax : 91-11-25841364
24 Hours Access
91 - 9868210788  or 91-9811218960 Rajiv Chopra
91 - 9868210792    Yashwant Kumar
91 - 9868210797    S.P.Minotra.
They will advise on appropriate local rep, if necessary. Or, in emergency, Red Dot Colombo +94 114 717742.

Complaints Procedure:
In the unlikely event that difficulties or disputes arise during your holiday, Red Dot’s commitment is to work alongside all travellers to ensure that these problems are addressed immediately in a practical manner, with the intent of finding a fair and amicable solution. It is therefore essential that you follow the Complaints Procedure laid down in our Booking Conditions:

You should first contact your holiday rep (if any) or your local provider (eg hotel manager). If that does not bring satisfaction, please contact our ground agents on the numbers above. If your problem still cannot be resolved to your satisfaction, you may request to speak to Charlie Austin, Red Dot’s director in Colombo, or put specific complaints in writing within 24 hours.

Travel insurance:
 For your own protection, you are also reminded that up-to-date travel insurance is normally a stipulation on all Red Dot holidays. We hope that you relish the Sri Lankan experience as much as we do, and wish you a pleasant and fulfilling holiday in this wonderful country. Thank-you again for choosing Red Dot

Note: We recommend that you leave these contact numbers and a copy of your itinerary with family/friends in case of emergency.